As integration companies are formed and grow it is easy to lose site of the operations sides of the business. Sure there are plenty of ways to run a business, and there is a lot of duties to be performed, but how what tasks are needed and what is the right way of doing them?
Running a technology service business is very different from other businesses, the proper operations for others is not necessarily true for the integration company. Technology people are generally more creative and more knowledgeable than the average worker and need to be managed in a way that does not prevent good performance. The attached article shares some advice from Custom Integrators on some do's and don'ts that may not be known by everyone.
I particularly like the part about project management, this is a term that has grown in business and while I understand the need for the skill, it has turned into a way to micromanage employees. Micromanagement is not a good practice in general, but especially not in a technology development or service environment. The creative free thinking flow of ideas required for proper operation is limited when micromanagement exists. I will talk about this in the future.
For now read the attached article as it has some helpful tips on proper opertaions of an integration company.
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